Confidentiality of personal details policy

Constructive Laboratory's client policy concerning personal details covers the collection, processing and disclosure of private information that can be collected by Constructive Laboratory each time you contact Constructive Laboratory, for example, when visiting our website, when buying products or services from Constructive Laboratory or when calling our sales and maintenance assistants. Please spare some time to read this document in order to learn more about our information practices, to understand what type of information is collected, how this information is used and for what purposes, to who we disclose it and how we protect your private information. Your details’ confidentiality is a priority for Constructive Laboratory and we do our utmost to protect them.

Why do we collect personal details

We collect your personal details because they help us in offering a higher level of services to our clients. This enables us to grant convenient access for you to our products and services and to focus on the categories of greatest interest to you. Furthermore, your personal details help us keep you informed about the latest announced products, software updates, special offers and events that we want to bring to your attention.

If you do not want to be kept posted by Constructive Laboratory about the news, software updates and the latest information on products and services fro Constructive Laboratory, press …………………. and correct your personal contact details and preferences.

What information we do collect and where we could use it.

There arise various situations in which your personal details could help us provide better products to you. For example:

We can ask for your personal details when discussing an issue related to a service over the telephone when you are downloading a software update, making registration for a seminar, participating in an online survey, a product of yours is registered by us or you are buying a product.

During your communication with Constructive Laboratory we can collect personal details required for the relevant situation, such as your name, address, telephone number, e-mail address, contact preferences, information about your credit card and information on products of Constructive Laboratory in your possession, such as serial numbers and purchase dates, and information relative to the maintenance or a service.

Also, we gather information for market survey purposes – such as your profession and the location where you use your computer – in order te get better understanding of our clients and thus provide better services.

We collect information concerning the activities performed by our clients in our websites. This helps us determine the best ways to ensure useful information for our clients and understand which parts of our sites, products and internet-services are most interesting to them.

We can use personal details in order to provide the products you required for verification, study and analysis, in order to improve the products of Constructive Laboratory.

Your personal code (ID) in Constructive Laboratory and the information related therewith

The site of Constructive Laboratory, just like the services of Constructive laboratory, enables you to create an ID based on your personal details. This convenient service saves time and allows you an easier utilization of our web-services. This is how it works: Your create a personal profile, by providing your name, telephone number, e-mail address and in certain cases – your postal address and credit card information – and you choose a password and something that would prompt you about it (such as the month and day of your birth) for the sake of security. The system stores your information and assigns a personal ID to you – in many cases this will be your e-mail address, because its is unique and easy to remember. Next time when ordering or registering a product all you need to do is enter your ID and password. The system will search the information it needs to help you. Besides, if you update the information related to your ID you may use it in all your transactions with Constructive Laboratory.

Where we can disclose your details and before who

Constructive Laboratory has taken a very responsible view of the confidentiality of your details. Constructive Laboratory will neither sell nor lease out your contact details to other vendors or persons that do not have the necessary legal or other authorization therefore.

• Within Constructive Laboratory Ltd.
In view of ensuring high-quality services your personal details may be shared within the internal structure of Constructive Laboratory Ltd. and the persons therefore authorized in compliance with the internal working regulations of the company. The latter assume the obligation to take the necessary care and undertake all necessary steps to protect your details in conformity with the Confidentiality of Personal Details Policy of Constructive Laboratory Ltd.

• Of our partners, vendors and strategic partners
On certain occasions, where it could be useful for Constructive Laboratory to provide certain personal details of yours to companies being in strategic relations with us or performing work for Constructive Laboratory, in order to deliver products or services to you on our behalf. Such companies can help us process information, extend credit terms, perform client orders, supply products to you, manage and improve client data, provide for the client services, obtain access to your interest expressed towards our products or services or to survey our clients and their satisfaction.

These companies will also be bound to protect your personal details and observe the policy of Constructive Laboratory on their confidentiality, unless we notify you to the contrary in the process of data collection, whereupon you will have the choice of either authorize the disclosure or not. For example, if you buy and activate (PRODUCT) you confer the right to Constructive Laboratory and the carrier to exchange the information you have provided in the process of activation in order to render the service. If you are approved for the service your account will be governed by Constructive Laboratory and the confidentiality of data policies of the carrier. Where no such information was provided it will be difficult for you to buy products or take delivery thereof, to receive client service, to provide us with feedback in order to improve our products and services, to obtain access to particular services, offers and content of the Site.

• In the cases provided for in the law
In certain cases competent authorities can, by operation of the law, request from us disclosure of your personal information.

How we protect your personal details

Constructive Laboratory takes the due precautions – administrative, technical and psychological, inclusive – to protect your personal details against loss, theft or misuse, as well as against any unauthorized access, disclosure, modification or destruction.

(ONLINE SHOP) uses Secure Sockets Layer (SSL) encryption (encoding) of all pages where personal data is required. In order to buy through (the ONLINE SHOP) you need to use a support programme. This will render safe the confidentiality of your personal details and the information on your credit card while transferred via the Internet. Change your passwords frequently by using letters and figures while making sure to use a safe browser.

Immunity of personal data

Constructive Laboratory has protections that store your information precise, complete and update for the purposes it is being used. Naturally, you always have the right of access to your private information, as well as the entitlement to modify it at any time. You can help us make sure that your information is true, complete and updated when you go to (URL). You can ask for a copy of your personal data, history of the products registered to you, your interaction with our sales and maintenance agents by contacting us at the e-mail provided here below.

Children

Constructive Laboratory is aware that parents, guardians or other adults often buy our products for family use which also includes their use by minors. Constructive Laboratory deliberately and purposefully does not collect information about children aged under 13 for marketing or other purposes. In view of the circumstance, however, that a particular type of information is electronically collected and in like cases such information can contain the personal details of the buyer of a product, this data will be treated as such in accordance with this confidentiality of personal details policy. Where a child aged under 13 provides personal data to Constructive Laboratory and we become aware that such information concerns a child aged under 13 Constructive Laboratory will spare no effort to erase and delete it as soon as possible.

‘Cookies’ and other technologies

As the practice is in many other corporate sites too, Constructive Laboratory uses ‘cookies’ and other technologies in order to identify the most popular parts of the site, where our visitors go and what time they will spend there. Besides, we use ‘cookies’ and other technologies to make sure that our online ads lead the clients to our products and services. We make use of ‘cookies’ and other technologies to study the manner of movement in the site of our visitors in order to make it more useful, as well as the efficiency of our communication with clients. We use ‘cookies’ to ensure more conveniences for you any time you interact with us.

For example, by knowing your first name we can welcome you during your next visit with us. Information, such as the country and your language (and if you are a lecturer – your school) helps us in offering you a more efficient work with the site. Your contact details, such as product serial number, information about your computer etc. help us register your products, customize our products used by you and render client service to you.

Still, if you prefer not to activate ‘cookies’, please go to (URL), where a step-by-step description is given to deactivate them. Please pay attention that some options in the site of Constructive Laboratory will not be accessible to you in the event of deactivated ‘cookies’.

Like many other sites we collect specific information automatically and store it in ‘log files’. Such information includes Internet protocol (IP), address, browser type, internet provider, the pages you have entered and left, operating system, date and hour, as well as information as to where and how many times you clicked on the site.

We use this information, which does not identify the user, to analyze the trends, to administrate the site, to follow the movement of users along the site and to gather demographic information about our user base as a whole. Constructive Laboratory does not use such information for direct marketing to the particular person.

We use in some of our e-mails the so-called ‘click-through URL’ related to the contents of the Constructive Laboratory site. Where you select one of these URLs with the mouse, you pass through our web-server prior to opening the page of your desired destination. Constructive Laboratory uses such indirect links in order to identify the interest to specific themes and to measure the efficiency of our communication with clients. If you prefer not to follow you or your movement simply avoid clicking on textual or graphic links in the e-mail.

Besides, we use the so-called ‘pixel tags’ (small graphic images) that prompt us which parts of our site are visited by the clients or to measure the effectiveness of searches performed by our clients within the framework of our site.

Pixel tags also enable us to send e-mail messages in a client-readable format. They tell us if the messages were opened, so that we make sure to send to our clients only letters of interest to them. We can use this information in order to minimize or eliminate messages sent to a specific client. We store the entire information in protected data base located in (address).

Confidentiality of personal details safe-keeping

As mentioned above, Constructive Laboratory pays particular attention to the protection of your personal data. In order to make sure that your personal details are inviolable we bring this policy to the knowledge of all Constructive Laboratory personnel and strictly implement all rules within the framework of the company. Furthermore, Constructive Laboratory is supportive of initiatives towards the safe-keeping of your personal details in the Internet and all aspects of electronic trade.

International users

Constructive Laboratory observes the legal norms established for the territory of the R of Bulgaria and the applicable law of the European Union.

The site of Constructive Laboratory features links to sites of other companies. Constructive Laboratory bears no responsibility for their practices in the field of personal data confidentiality. We encourage you to get familiar with their practices.

Queries in connection with the confidentiality of personal details

Should you have any queries in relation to the Policy of confidentiality of personal details at Constructive Laboratory or the processing of data, please use the relevant regional e-mail address (see list below) in order to contact us. You can expect a response within 30 days.

List:

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If you do not want to be kept posted by Constructive Laboratory about the news, software updates and the latest information on products and services fro Constructive Laboratory, press …………………. and correct your personal contact details and preferences. Quite naturally, if you notify us about your disagreement to use your personal information for a specific purpose we will not do it.

From time to time Constructive Laboratory may update its policy concerning the confidentiality of personal data. When updating our policy there will be an announcement published in our site, together with the update version of the policy of confidentiality.

Constructive Laboratory Ltd.

Address: 1606 Sofia, Bulgaria
5A Shandor Petyofi Str.